Archives for October 2015

Movavi Screen Capture Studio Review

Screen capture software may not exactly be ‘new’ but it has certainly come leaps and bounds over the years. Nowadays it is fairly common, as is evident by the sheer number of ‘how to’ video guides and other similar screen capture videos that are present on YouTube as well as other streaming websites.

screen capture

As you can undoubtedly surmise from its name, the Movavi Screen Capture Studio is capable of capturing video directly from your screen. But what may not be so obvious at first glance is that it is actually capable of much, much more than just that. Suffice to say the software comes with an entire studio of tools that will allow you to not only capture video from your screen but also from other devices, and then edit and enhance it until it is a professional—looking final video.

In fact, the Movavi Screen Capture Studio goes out of its way to be as comprehensive as possible and its features include:

•Fully customizable screen capture with options ranging from the capture area, frame rate, audio source, and even the ability to capture keyboard and mouse actions.
•Digitizing video from analog sources such as VHS tapes and so on.
•Capturing video from a webcam.
•Enhancing the video quality and editing it by cutting or combining video segments and getting rid of unwanted parts of your videos.
•Inserting customizable text, background music, or even special effects to jazz up your video and give it a bit of polish.

Even this is just a glimpse into what the Movavi Screen Capture Studio is capable of. As you can see however, it is clearly able to do a lot more than act as a simple video grabber. In short – regardless of whether you want to use it to record Skype calls or produce professional-looking ‘how to’ video guides, the Movavi Screen Capture Studio should have everything you need to record, edit, and polish the video to perfection.

Be sure to give it a whirl for yourself to see exactly what it is capable of. When you do, you’ll probably see that the real advantage of using the Movavi Screen Capture Studio is the fact that it is so incredibly easy to use due to its intuitive and user-friendly interface. Frankly speaking, you will probably be fluent in how to use it in a matter of minutes and from there it is up to you to decide what kind of video you want to record and create.

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How to Develop an App

Smartphones and tablets are two of the most important and popular inventions in the history of mankind. They have completely changed the way that millions of people live their lives. It is now possible to pay bills, shop online, send emails and watch movies on your mobile devices. However, those tasks are just scratching the surface of what these mobile devices are capable of. There are now apps available for almost any task you can think of. Because of the immense popularity of apps, many people are trying to develop their own. Here is how to develop an app.

develop an app

Come up wit an idea

Every app starts with an idea. You will first need to think of a service that many people will need. Remember, you are trying to think of an app that millions of people will be interested in. While coming up with a completely original app is always good, you can also figure out how to improve apps that already exist. It is totally up to you.

Hire an app developer

Unless you possess the technical skills necessary to create and design your own app, you will require the services of a company that specializes in the development of mobile apps. Chelsea Apps Factory is one of England’s leading mobile app design companies. Chelsea app development, innovations and ideas are among some of the best in the industry. Feel free to visit http://chelsea-apps.com/ to find out how they can help you to get your mobile app off the ground.

Image credits: Pixabay.com

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7 Customer Service Tips for Call Centers

For most companies, customers are a walking and talking form of advertisement. In many cases, customer service call centers may be the only place where a company has direct interaction with its clients. It is essential that the right amount of attention and courtesy is delivered over the phone to customers. However, striking the right balance between keeping customers happy and dealing with irritated customers eager for a quick resolution can be challenging.

customer service

You want your call center to not just provide good customer service, but to provide a customer service experience that stands out from the rest. Here are 7 tips that call center managers and agents can use to improve their customer service experience.

1. Body language

Have you ever heard someone say; “I heard their smile over the phone”? That’s because your mood, thoughts and body language are all aligned with the way you behave and act. A person who is having a bad day is more likely to reflect a negative attitude over the phone through their tone of voice and responses.

To avoid letting any frustration leak through the phone, make sure you are sitting up straight when you’re on the line, and try to speak with a smile. Improving your body language will emit a friendly and engaging energy over the phone.

2. Listen before speaking

After dealing with multiple calls regarding the same general issues, you may already have a pre-conceived notion of what the customer’s issue may be along with the solution from the beginning of the call. As tempting as it may be to cut them short, never interrupt the customer. Listen to them fully and allow them to express their complaint or problem entirely.

By doing so, your customer will feel more valued. This will also ensure that you are, in fact, addressing their specific issue properly.

3. Be your customer’s advocate

A customer wants to feel understood. Speak with authentic concern in your voice and say phrases such as, “I completely understand how you feel,” and “you’re right to be upset.” Making customer care the main priority will promote customer loyalty, and that alone is of immeasurable value to any business.

4. Values-based service

Brainstorm a list of values and principles that should be reflected in every phone conversation at your call center. Some examples include respect, trust, and awareness. The list can be created as a team or individually. If done as a team, the activity will produce a clear company culture among staff members. Print this list out and display them in the office or in your workplace as a reminder of how you want your customers to view your service. These principles can also be used as ‘metrics’ to track performance based on customer feedback.

5. Offer a callback option

We’ve all experienced this scenario: A customer waits a decent amount of time for an available agent. They finally get an agent on the line, and just when they are about finished explaining their problem, the call drops. The customer is extremely frustrated when they realize they have to call back and start the process all over.

This is common, but restarting the entire call process can easily be avoided by making sure the caller’s contact information is collected. Some call center software may automatically do this, or it may have agents ask for the customer’s phone number at the beginning of a call and offer a callback option if the need arises. This allows call center agents to handle problems effectively and in their entirety.

6. Monitor call center effectiveness

Evaluate which methods are effective in increasing the overall level of customer service by implementing call recording software as a tool for monitoring calls. In order to build a good reputation in the community, it is important to make sure improvements are being made.

7. Promote yourself

Once you have made a name for yourself and have been proven to provide excellent customer service…let the world know! Highlight how your service differs from the rest via social media or marketing materials. The key here is to make sure you have an existing customer base that can attest to your claims. Engaging your customers by maintaining a good social media presence can be the driving force for fostering loyalty and distinction.

These tips will ensure that agents provide the best resolutions and support to their clients. Don’t just deliver good customer service; deliver a unique, helpful, and friendly customer service experience that builds relationships.

Daphne has been writing about customer service and business related topics for many years and currently writes on behalf of the call center recording specialists at Kova Corp. In her spare time, she enjoys capturing moments through a camera lens; traveling to new and far away places and cheering on the Florida State Seminoles. Follow her on Twitter @daphnelefran

Image courtesy of  StockImages at FreeDigitalPhotos.net

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