7 Customer Service Tips for Call Centers

For most companies, customers are a walking and talking form of advertisement. In many cases, customer service call centers may be the only place where a company has direct interaction with its clients. It is essential that the right amount of attention and courtesy is delivered over the phone to customers. However, striking the right […]

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Winning the Hearts of Your Customers

An office at one of the world’s best business centers, a fleet of high-end company cars, and droves of black-suit clad managers do not necessarily make a business a success. What you have to pay attention and devote time to are your customers. They are the heart of your business. Without the pulsating beat of […]

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High Tech and High Touch: Balancing Innovation with Customer Service

People can do so many things today that do not require human contact. Even the online customer service facilities of some companies have already been automated. When customers send in their inquiries, they are often answered by robots or recorded messages. It cannot be denied, however, that people are innately social. This means that consumers […]

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The Power of Live Customer Service for Online Businesses

In today’s high-tech age, consumers are still looking for high-touch service. This has been proven in many consumer studies that show increased sales when customers are able to talk to a live person who represents the company they wish to do business with. There are many advantages to having live customer service for online businesses. […]

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Latest Technology for Customer Service Roles

It’s true that technology has had a huge, resonating effect on how we can communicate with one another. It’s also true that the customer service industry is based largely (or even wholly) on communication, which means there is no service role more in need of helpful technology. At Com2 we are all about helping business […]

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