Customer Service Mistakes You Should Not Commit

Companies today should make sure that their customers can reach them anytime they want to and from anywhere they are. Information technology is so advanced now to make this possible from various touch points. Investing in customer portal technology is a must. The kind of investment that you have to make depends on the extent […]

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Using Your Customer Database to Spread Christmas Cheer

Christmas is a good excuse to get in touch with your customers. It gives you a reason to “talk” to them on a more intimate manner. Like a friend remembering another friend and sending him Christmas greetings. Assuming that you have succeeded in building and maintaining your own customer database, you can turn to technology […]

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Chiropractor Tips – How to Improve Your Waiting Room for a Better Customer Experience

When your clients come to your chiropractic clinic and have to spend some time in the waiting room before their appointment, what is the experience like for them? The quality of the waiting room can really make a big difference when it comes to the impression that your clients get of your practice. An uncomfortable, […]

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Responding to Customer Trends in 2013

Various business trends come and go. Business owners need to have enough foresight to project industry and economic developments in the near and distant future so that they can tailor-fit their strategies to rise above competition. Apart from these developments, business owners also have to take note of customer trends. Businesses should be able to […]

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5 Pointers on Dealing with Difficult Customers

In any service-oriented industry, business owners frequently deal with upset, irate, frustrated and sometimes impossible customers. This can be a very challenging situation and you risk losing customers if you fail to calm them down. But learning to handle these situations will also help you improve your customer relations and give you better opportunities for […]

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