Smartbro’s Poor Service

What the hell is wrong with Smartbro? We just got our internet connection back late afternoon yesterday. I got my page rank 3 and that means many opportunities. A day without internet is losing opportunities. We are losing our internet connection every time it is raining. The problem is, we have no choice but to stick with Smartbro and its poor service. We’re planning on subscribing to other internet providers. We researched for other internet connections with good service and we’re so unlucky to find none. Digitel is known for its snail connection that is why some call it Digihell. Globe has weak signal in our area. Only Smartbro has good signals but it is losing its connection every time there is typhoon. I want to screeaaam!!!

Smartbro’s signal is like a mushroom popping in and out. This is happening for the nth time. If I am going to compute the hours and days without internet connection, it will sum up to 1 month. Smartbro said we can get rebates but when we received the billing, its the same amount that we have to pay. Liar! Grrr! That is why we are not updating our payment because they do not deserve an updated payment.

My husband always calls them and the agents have the same reasons, repair on the base station where we are connected. How many times do they need to repair that base station? Hubby asked for a transfer to other base station for a month now. The agent said it is the management’s decision to approve or disapprove our request. They just filed our request form. What else is the reason needed for our request to be approved?

Smartbro is one of the biggest telecommunications companies. They are spending millions on advertisements and promotions of their products, yet, their service sucks. I think they should fix their base stations for good. They should focus also on improving their service and giving priority to their customers satisfactions.

I am sorry guys. I have to release this or else I will explode. Sorry for not visiting your sites again. I was just renting on internet cafe for the past days and had limited time.

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Comments

  1. Anonymous says:

    Hi ,
    We would like to help you regarding you Smart Bro concern, please email us your account details at ISMS@smart.com.ph

    Thank you
    Social Media Services
    Smart Communications

  2. OMG, i'm sorry to hear your sentiments with regards to your connection. I've been into this thing before.. and my days were ruined because of this bad connection. bad thing is, when you call CS, they will pacify you with those rebates but when your bill comes, you'll be very disappointed with the very small amount, not even enough for the time consumed on calling them for follow-ups. Almost 3months akong intermittent connection. nakakasama ng loob talaga..

  3. Rossel, I am using Suncellular Broadband right now, okey naman sya. Sa umpisa lang ako nagkaproblem (first 2 weeks). Pero ngayon kahit may bagyo mabilis pa din. Siguro depende sa area, saka kunti pa kasi siguro subscribers compared to Smartbro.

  4. i've been through with the same problem with them back then… i think the real reason is masyado nang congested yung kanilang mga base stations sa dami ng subscribers. they're going beyond the limit na yata.. something that should be investigated. di naman pweding tanggap na lang sila ng tanggap kahit na di na nila kayang i cater yung customers.

    na iimagine ko yung mga expressions nyo, hehe..the yells, stomping and all that! ganyan talag pag wala ka masyadong choice.

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