Time and Motion: Streamlining Business Processes to Boost Efficiency

How much time does it take to make a pair of shoes? How long does it take to put a dozen candies in a dainty little box? It could be hours or it could be minutes. As insignificant as these might seem to you, these figures play an important part in your business. The time within which your products roll out of your production line and are put on the “shelves” in-store or online influences your efficiency and profitability. The results of a time and motion study will help you streamline your business processes so that more products are brought out and made available for your customers to buy. Of course, the other part of the equation would be to have an effective sales and marketing strategy to get these products off your shelves and into your customers’ hands.

business processes

These studies are usually done by industrial engineers, process management analysts, and business organization professionals. There are consultants who provide such services to help businessmen identify areas in their operations where processes can be improved. The changes that can be implemented could involve process improvements and manpower rationalization. As these consultants are not employed in your company, any bias or affiliations with particular departments or employees are taken out of the picture. The analysis are more objective and are therefore more reliable. For a better appreciation of what the business processes are, these consultants conduct interviews and require documentation from the employees of each process area or department.

Even if these studies are supposed to be conducted objectively, not all employees take them with open arms. Some of these studies are met with apprehension and even resistance especially since these studies are often associated with reorganizations and retrenchments. Your employees’ support and cooperation are necessary for these studies to succeed. They need to be able to give the right information so that the analysts can evaluate the business processes properly and give more accurate recommendations. Preparing your employees and making them understand what the study is for is an integral part of successful time and motion studies. Your assurance that the study will benefit everyone will help you get your employees’ buy-in.

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Sailom – FreeDigitalPhotos.Net

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Business Process Outsourcing for Small Companies

A lot of businesses nowadays are experiencing budget constraints. But, even without these financial challenges, it would still be prudent for company owners and business managers to look for ways to rationalize their operating expenses. With the availability of companies specializing in business process outsourcing, more options are available for business owners to allocate their financial resources to their core competencies.

business process outsourcing

Most business processes take an entire department of personnel to complete. This means that the company has to pay salaries and benefits, rent office space, and procure equipment for these employees. When an outsourcing company takes care of non-core processes companies need to have to spend for these things. They can choose from outsourcing packages that fit their requirements at any given time. There are packages that allow them to pay on a per project basis or on a retainer basis.

Among the business processes that are commonly outsourced are:

Accounting Processes – these include processes like bookkeeping, accounts receivables management, and billing and collection among others. Regular financial reports can be generated for the business by the outsourcing company. Likewise, they can be tasked to handle the preparation and distribution of collection notices and other financial documents that may be required by the business managers.

Employee Benefits and Records Management – keeping track of attendance reports, vacation leaves, education credits, and salary movements can be done by a human resources outsourcing company. Some outsourcing companies also specialize in employee benefits administration. They take charge of recording and disbursing health care benefits as well as of monitoring retirement benefit credits.

Customer Service and Support – this involves after sales servicing. These services are usually rendered with the use of call centers or servicing hubs. There are businesses that require services only for a specific duration such as when they have ongoing service concerns. There are also those that choose to make customer care channels available to their customers as a regular service.

The business process outsourcing industry is seen to continue to grow in the coming years as more and more business see the prudence of delegating their non-core processes to third party companies. While there have been concerns about control and security of these processes and the data they involve, these issues are fast being addressed. With better technology, businesses are becoming more comfortable in partnering with these outsourcing companies as a means to manage their financial resources better.

Image Credit:
Renjith Krishnan – FreeDigitalPhotos.Net

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