Smartbro’s Service is Improving

It is time to say something nice about Smartbro, our internet provider. Our download speed is ranging from 110kbps-170kbps on peak hours and reaches 300+kbps on early mornings and late evenings for two weeks now. Still slow compared to its maximum speed of 1mbps but a lot more faster than our download speed before which was 30kbps-80kbps during peak hours.
Screenshot from Speedtest.net at 9:40 today, download speed is 160kbps.
Screenshot taken a month ago at 9:55a.m., download speed of 50kbps.

My husband is monitoring the speed of Smartbro and documenting it so he can have concrete proof and basis for his complaints. He is quite impressed (but still not satisfied) with Smartbro’s service. Maybe the Smartbro upgraded their base stations because aside from the improved speed, we seldom experience intermittent connections for weeks. I hope Smartbro will continue to upgrade and improve their service. It is a giant company anyway and has millions of subscribers.
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Smartbro’s Poor Service

What the hell is wrong with Smartbro? We just got our internet connection back late afternoon yesterday. I got my page rank 3 and that means many opportunities. A day without internet is losing opportunities. We are losing our internet connection every time it is raining. The problem is, we have no choice but to stick with Smartbro and its poor service. We’re planning on subscribing to other internet providers. We researched for other internet connections with good service and we’re so unlucky to find none. Digitel is known for its snail connection that is why some call it Digihell. Globe has weak signal in our area. Only Smartbro has good signals but it is losing its connection every time there is typhoon. I want to screeaaam!!!

Smartbro’s signal is like a mushroom popping in and out. This is happening for the nth time. If I am going to compute the hours and days without internet connection, it will sum up to 1 month. Smartbro said we can get rebates but when we received the billing, its the same amount that we have to pay. Liar! Grrr! That is why we are not updating our payment because they do not deserve an updated payment.

My husband always calls them and the agents have the same reasons, repair on the base station where we are connected. How many times do they need to repair that base station? Hubby asked for a transfer to other base station for a month now. The agent said it is the management’s decision to approve or disapprove our request. They just filed our request form. What else is the reason needed for our request to be approved?

Smartbro is one of the biggest telecommunications companies. They are spending millions on advertisements and promotions of their products, yet, their service sucks. I think they should fix their base stations for good. They should focus also on improving their service and giving priority to their customers satisfactions.

I am sorry guys. I have to release this or else I will explode. Sorry for not visiting your sites again. I was just renting on internet cafe for the past days and had limited time.

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